UNITED KINGDOM

Delivery times and costs

International Delivery

We aim to get your order to you as cost effectively and as quickly as we can but please note that depending on where you live, your order can take 7 working days (Monday to Friday) to arrive but can take up to 14 working days to arrive or longer if the item is held by the customs in your country.

Please check tracking for your order to see the progress of your order.

Any issues please get in touch using the contact us information on our website or using the webchat option

EUROPE ZONE

Zone A: Republic of Ireland, Germany, Denmark, France, Monaco, and France

Zone B: Austria, Latvia, Azores, Lithuania, Balearic Islands, Luxembourg, Belgium, Netherlands, Malta, Portugal, Croatia, Italy, Sweden, Canary Islands, Bulgaria

Zone C: Alania, Moldova, Montenegro, Russia, Turkey, Greenland, Iceland, Switzerland, Vatican City State

WORLD ZONE

A bit about Import Tax & Customs.

Something to be aware of each government has their own policies and procedures when importing products,  which may mean that you will need to pay import taxes or fees, this is not something that we charge, it is a charge levied by each government and we have absolutely no control over if your postal service charges you an import fee but you should check your own Governments websites to see whether you have to pay import duties, it isn't always charged but if it is , we have a list below of the likely rates.

We send your item with a full and visible customs declaration to speed up your item going through customs but this does not guarantee that your countries customs process your order quickly, we have no control over how long your countries customs take to process your item, some countries are excellent, Canada and New Zealand for example and some are unreliable like Ireland and occasionally the US, please allow two weeks for customs clearance it shouldn't take this long but it has happened (thankfully not often).

 Points to be aware of 

• Custom clearance - We can not speed up the process with your nations customs clearance, they work to their own schedules and we have found from experience our attempt to speed things up actually delays them further ( they are a law unto their own), Ireland's custom clearance are particularly bad when it comes to custom clearance.
• International returns - We are unable to accept international returns as international returns have a number of huge issues, so please be certain you want the item ordered,  but if you feel you need to return an item, get in touch and we may find a solution, we want you to be happy with what you have bought so we will do what we can to help.
• Items returned duty unpaid or item refused - This is an issue that is easy to fix, pay the duty requested or don't refuse the delivery, if you don't pay any duty your nation charges you or refuse the delivery, the item will be returned at the courier firms leisure, which can be weeks and can sometimes come with additional charges for us the receiver of this item ( they usually aren't gentle with stuff returned, so it is more likely they will be damaged while being returned).
• If an item is returned for unpaid duty or refused , this item can take weeks to get back to us and should this happen you we will only be refunded minus the shipping and 3% to cover the costs of the return and the credit card charges or 20% and minus any damages ( we will provide evidence of this if it happens), whichever is the greater, we don't want to charge this but refused and returned deliveries cause a huge amount of work and this costs.
• Import taxes - If your order is going to the EU and sometimes other countries outside the EU, you can expect a import duty fee ( these fees can vary so please check your Government website to check fees before ordering but we have a guide below but this is as stated a guide).
• Ireland and US customers - If you live in Ireland and the US, you can almost guarantee you will pay this fee and there may be a delay in your item clearing customs.
• Just a reminder, we don't charge these fees, your nation charges these fees, so unfortunately we can't remove these fees.
• We operate under UK law - Our conditions exceed the Consumer contract regulations but these do not apply to non UK customers, we do still honor this as we want you to be thrilled with your purchase, but we reserve the right to not meet CCR for non UK countries.

Estimated Import Tax

These figures are the latest tax rates for imports, they may change so we would recommend checking your nations Government website for confirmed import taxes but it does give you a guide of potential import taxes.

Contact Information
For questions or concerns, please contact:
J'MORIN Clothing:
info@jmorinclothing.com